#MYPUBLISHER TECHNICAL ERROR SOFTWARE#
#MYPUBLISHER TECHNICAL ERROR SERIES#

I did get to the point where I was copying every email address of individuals at the company to make sure more people, not just customer service and the returns department where aware of my situation. This review will get way too long if I wrote the extent of my horrible experience and communications with this company. I called American Express and explained the situation to them they put my payment on hold and contacted MyPublisher.

#MYPUBLISHER TECHNICAL ERROR SERIES#

The next 2 weeks turned into a daily back-and-forth series of increasingly angry emails – me asking for my money back and MyPublisher standing firm to their intent to make me go away. We are not responsible so no reprint and absolutely no refund.Īt this point I got mad. As for you, though, your book is bad because you screwed up the design. I wrote back and got the same response: We are a young and dynamic company we do great work and value your input and will strive to do better for our customers. Surely something went wrong with the physical printing to make ALL the pictures come out consistently dark, some being almost totally black.

I thought surely they must have misunderstood my explanation, especially the part that explains that the book is exactly the same book with the same exact pictures they have printed correctly 3 times before, with just a few new pages added. Unfortunately we are not responsible for the design of your book and we never alter customer designs before printing them. The reply I got back was pretty straightforward in its message: Thank you for contacting us. That is not at all how it went.Īfter not being able to reach them by phone, I decided to send an email to customer service explaining my issue. These things happen and I thought that all I needed to do was call MyPublisher, explain the situation and they will simply reprint the books correctly and rush them to me. The pictures where not a little dark, they were very dark and reddish. When I received the 10 copies back (at the cost of nearly $300!) I was dismayed to find that all of the pictures in the book – both the prior ones and the few new ones added to the current edition – were printed so dark as to render the book useless. Three weeks ago I did the same thing – added a few more pages to the same book I started 2 years before and had printed 3 times before, then I uploaded my new edition to MyPublisher. Each time I printed a new edition of the book, I added a few more pages to what I already had. MyPublisher had printed this same book for me 3 times in the past 2 years and the quality was really good overall. I wish I had thought to read online reviews before I got involved with MyPublisher!My problems began 3 weeks ago when I ordered the latest edition of a book I made about 2 years ago.

#MYPUBLISHER TECHNICAL ERROR SOFTWARE#

I had a HORRIBLE experience with MyPublisher, they have faulty software that crashes and their customer services does not follow through with what they promise to do. Today, after spending another 27 minutes on the phone, I was advised there are no notes about 300$ compensation, but they can offer me a DISCOUNT. I stayed up at night and re-created my album, however I did not find any 300$ credit on my account when I was ordering. Of course I will not be using MyPublisher’s services in the future, however I needed to be smart about my time, so I decided to re-create my album and use that 300$ towards it. I was advised by Tina that I will be given a compensation of 300$. After being on the phone for 2 hours and 38 minutes of troubleshooting, I was advised the latest version of my album can not be found (half the album was lost!!), and that I will need to recreate it again.

I followed up with 3 more phone calls ( and emails) as nobody was calling me to fix faulty software, and finally my call on we started working on fixing their crash. I called on and was advised tech ticket was created, and that technical support will call me. I have been working on my wedding album for the past 3 years but when I was about to place the order on their system crashed.

Mypublisher technical error